• Decide Your Niche: Choose whether you want to offer residential, commercial, or specialized cleaning services (like carpets, windows, or post-construction).

• Register Your Business: Pick a business name and register it. Obtain any necessary licenses and insurance to protect yourself.

• Set Pricing: Research local rates, then set competitive prices based on your target market and the services you offer.

• Get Equipment and Supplies: Buy the necessary cleaning tools and products, and ensure you have reliable transportation to reach your clients.

• Market Your Services: Create a website, list your services on Google, and use social media to reach local customers. Networking and referrals are also key to growing your business.

• Build a Client Base: Start small, offer great service, and use reviews and word-of-mouth to build a loyal client base.

This will get you off to a solid start in the cleaning services industry!

Check your service agreement: Review the terms of your contract with the cleaning company to see their policy on skipped or rescheduled cleanings.

Notify in advance: Contact the cleaning service as soon as possible to inform them about skipping the cleaning. Many companies appreciate at least 24-48 hours’ notice.

Reschedule: If needed, ask to reschedule the cleaning for another time to avoid missing a service altogether.

Understand possible fees: Some cleaning companies might charge a cancellation fee if you cancel last-minute, so be sure to ask about any associated costs.

Clear communication is key to maintaining a good relationship with your cleaning service!

• Document the Damage: Take photos or videos of the broken or damaged item as soon as you notice it. This will serve as evidence for the cleaning service and insurance, if necessary.

• Contact the Cleaning Service Immediately: Report the issue to the cleaning company as soon as possible. Provide details about the item and how it was damaged, and share any photos or videos.

• Review the Contract: Check your service agreement to see the company’s policy on handling damages. Most professional cleaning services have insurance to cover accidental damages.

• Work on a Resolution: The cleaning company might offer to repair or replace the damaged item, or compensate you for the loss, depending on their policy.

Prompt communication and following these steps can help resolve the issue smoothly.

A happiness guarantee in a cleaning service typically means the company promises to ensure customer satisfaction. If you’re not happy with the cleaning, here’s what to expect:

• Recleaning: Most services offer a free reclean if the job didn’t meet your expectations. You can report any issues, and the cleaners will return to fix the problem.

• Refunds or Discounts: Some companies may offer partial refunds or discounts on future services if you're still not satisfied after the recleaning.

• No-Hassle Policy: The guarantee usually comes with an easy, no-hassle process for submitting complaints or requesting adjustments.

Always check the specifics of the happiness guarantee in your service contract to know what’s covered and how to make a claim if needed.

For late changes and late cancellations with a cleaning service, here’s what you can typically expect:

• Late Changes: If you need to make changes to your cleaning appointment (such as rescheduling or adjusting the service), most companies require advance notice, usually 24-48 hours. Late changes might result in limited availability for new times or incur a fee.

• Late Cancellations: Canceling too close to your scheduled time, often within 24 hours, may lead to cancellation fees. Some companies might charge a flat fee or a percentage of the service cost for late cancellations to compensate for lost time.

• No-Show Policy: If you fail to cancel or reschedule and the cleaners show up at your home, you may be charged the full service fee.

It’s important to review the company’s cancellation and change policy in your agreement to avoid unexpected charges.